8. Always be aware of, and avoid existing or potential conflicts of interest.
There is no faster way to become embroiled in a lawsuit or grievance than to behave in your own best interest at the expense of your client (or in one client’s best interest at the expense of another’s).
Even the appearance of a dispute can cause an undesirable action to be taken.
So be on the lookout for any conflicts, notify your client immediately if one arises, and resign from the project as soon as possible in the least damaging way to your customer.
9. Be proactive in responding to client issues.
Even the finest of relationships can swiftly deteriorate if the client believes you are unresponsive to his or her problems.
It is not enough to acknowledge any complaint promptly; you must also respond with information about the client’s issues and a plan to address them.
Whether or not you believe you are at fault, accept responsibility for resolving the situation, which includes providing the client with options and ideas for how to proceed, as well as suggestions for how to prevent the issue in the future.
10. Maintain enough liability insurance.
Although decent insurance coverage will not keep you out of a lawsuit, it will provide you with peace of mind and protection from personal liability. Liability policies are not all the same.
Some important factors to consider are:
