Learn 10 Questions to Ask an Auto Body Repair Shop

What exactly is friction brushing?

Friction brushing often involves using high-pressure blasters in conjunction with foam and cloth brushes. Brush-equipped washes often perform better and move faster since brushes clean in difficult-to-reach areas. Furthermore, soft-touch systems improve wash quality while lowering the likelihood of finish damage. Consult with your auto body repair professional to determine the best alternative for your vehicle.

 

What exactly is a touch-free wash?

Touchless washes use a combination of chemicals, presoaks, detergents, high water pressure, and laser-guided contour sensors. A touch-free wash has the advantage of not touching the car for the duration of the wash, which is often longer than a friction wash. However, because a touch-free wash relies on chemicals, certain mix ratios might cause stains on the paint. Consult with your auto body repair professional to determine the best alternative for your vehicle.

ARE THERE ANY CERTIFICATIONS AT THE AUTO BODY REPAIR SHOP?

I-CAR and ASE certifications are important indicators of a trustworthy auto body repair service. A certification typically indicates that the car body repair company possesses the necessary skills and knowledge to conduct full, safe, and quality repairs.

WILL THE AUTO BODY REPAIR SHOP WRITE EVERYTHING DOWN?

When you bring your automobile into an auto body repair business, ask for a written quote. After all, work is performed, you should request an itemized bill. If the written estimate differs from the itemized bill, don’t be hesitant to inquire why the differences.

Consider the following paragraph from California’s “Auto Body Repair Consumer’s Bill of Rights,” which became law in 2009:

  • A CONSUMER IS ENTITLED TO: AN ITEMIZED WRITTEN ESTIMATE FOR AUTO BODY REPAIRS AND A DETAILED INVOICE UPON COMPLETION OF REPAIRS. AN ITEMIZED LIST OF PARTS AND LABOR, AS WELL AS THE TOTAL PRICE FOR THE WORK PERFORMED, MUST BE INCLUDED IN THE ESTIMATE AND INVOICE. ALL PARTS MUST BE IDENTIFIED AS NEW, USED, AFTERMARKET, RECONDITIONED, OR REBUILT IN THE ESTIMATE AND INVOICE.
  • BE AWARE OF COVERAGE FOR TOWING AND STORAGE SERVICES.
  • BE INFORMED OF THE AMOUNT OF COVERAGE FOR A REPLACEMENT RENTAL VEHICLE WHILE A DAMAGED VEHICLE IS BEING REPAIRED.
  • BE INFORMED OF WHERE TO REPORT SUSPECTED FRAUD OR OTHER COMPLAINTS OR CONCERNS REGARDING AUTO BODY REPAIRS.
  • SEEK AND OBTAIN AN INDEPENDENT REPAIR ESTIMATE DIRECTLY FROM A REGISTERED AUTO BODY REPAIR SHOP FOR REPAIR OF A DAMAGED VEHICLE, EVEN IF THE VEHICLE IS PURSUING AN INSURANCE CLAIM FOR REPAIR.

HOW DOES THE PAYMENT POLICY WORK?

  • Most reputable auto body repair firms prominently display their rules and payment methods for customers to observe. Labor rates, materials, warranty information, guarantees, and approved modes of payment may all be included in the payment policy. If you don’t notice any information about payment policies, ask before the business begins any auto body repair work on your vehicle.